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human-resources
Entry Level Case Manager
Resume Example
4.5 / 5
Why This Template Works
This resume format works well for ATS because it includes clear sections such as professional summary, work experience, education, and skills tailored specifically to the role of an Entry Level Case Manager. It uses action verbs like 'coordinated', 'managed', and 'facilitated' which are preferred by automated systems. The use of bullet points under each job position clearly highlights responsibilities and achievements, making it easier for ATS to scan and match keywords relevant to the job posting. Additionally, including a professional summary at the beginning helps immediately convey key information about the candidate's experience and qualifications.
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How to Write This Resume
Expert guidelines and best practices for each section of your resume.
01
Contact
Contact
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
General Guidelines
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Avoid This
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Do not use unprofessional email addresses.
Real Examples
See clear examples of how to format contact details effectively.
Don't
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old
Do
John Doe New York, NY (555) 123-4567 | [email protected] linkedin.com/in/johndoe | johndoe.com
Quick Tips
- Use a professional email address (firstname.lastname format)
- Ensure your voicemail is set up and professional
- Double-check your phone number and email for typos
- Make your LinkedIn URL custom (linkedin.com/in/yourname)
02
Summary
Summary
Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].
General Guidelines
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid This
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Real Examples
Compare a weak objective with a strong professional summary.
Don't
Objective: I am a hard-working individual looking for an Entry Level Case Manager position where I can learn new things and advance my career.
Do
Entry-level case manager with 1 year of intake coordination and case note experience in a community services setting. Maintained case plans for 30 active clients, documented referrals in an EHR system, and helped improve appointment follow-up through proactive communication.
Quick Tips
- Quantify achievements where possible (e.g., 'Increased revenue by 20%')
- Keep it under 5 lines for readability
- Use strong action verbs to start sentences
- Tailor the summary to match the job description
03
Skills
Skills
Technical Skills - EHR Systems (Electronic Health Records): [List specific systems like Epic, Cerner] - CRM Software (Customer Relationship Management): [List tools like Salesforce] - Data Analysis Tools: Microsoft Excel Soft Skills - Case Management - Crisis Intervention - Client Advocacy - Multi-disciplinary Collaboration
General Guidelines
Group your skills logically by function and technology. Focus on hard skills relevant to the job such as EHR systems, CRM software, and data analysis tools. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Avoid This
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., Java: 80%) as they are subjective and often misinterpreted. Don't include outdated technologies unless specifically required.
Real Examples
Don't
Client management software: 75%
Do
EHR Systems (Electronic Health Records): Epic, Cerner
Don't
Detail-oriented
Do
Case Management: Developed and maintained case plans for 30 active clients, ensuring compliance with agency standards.
Quick Tips
- List specific EHR systems like Epic or Cerner to demonstrate your proficiency.
- Include CRM tools such as Salesforce to highlight your ability to track client progress effectively.
- Prioritize data analysis skills by mentioning Microsoft Excel and any other software relevant for report creation.
- Highlight soft skills through action-oriented bullet points in the experience section rather than listing them separately.
04
Experience
Experience
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
General Guidelines
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid This
Avoid passive language like 'Responsible for...' or 'Tasked with...'. Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Real Examples
Practical example showing do's and don'ts for experiences
Don't
Managed client files and maintained records in EHR system.
Do
Used EHR systems to document intake notes, referrals, and follow-up actions accurately and on time.
Don't
Scheduled appointments and updated case notes.
Do
Coordinated care schedules and reminder calls for clients, improving appointment adherence through proactive outreach.
Quick Tips
- Use strong action verbs to highlight your responsibilities and achievements. Examples include 'coordinated', 'facilitated', 'implemented', and 'improved'.
- Quantify outcomes as much as possible with specific numbers or percentages to demonstrate the scale of your impact.
- Focus on your most significant accomplishments that align with the job description, especially those that show problem-solving skills and leadership qualities.
- Tailor each bullet point to reflect the unique value you brought to previous roles, emphasizing how your contributions benefited the organization.
05
Education
Education
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
General Guidelines
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Avoid This
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Real Examples
Practical example showing do's and don'ts for educations
Don't
Bachelor of Arts, XYZ High School | San Francisco, CA September 2018 – June 2022 - Courses: English Literature, Calculus I, Intro to Philosophy - Leadership Role: Class President - GPA: 3.4
Do
Bachelor of Social Work | XYZ University | San Francisco, CA September 2021 – December 2025 - Relevant Coursework: Human Behavior in the Social Environment, Research Methods in Social Work, Community Organizing and Advocacy - Honors/Awards: Dean’s List, Community Service Award
Quick Tips
- Start with your most recent or highest degree.
- Include relevant coursework that directly relates to case management skills such as research methods and community organizing.
- Mention any honors, awards, or leadership roles if applicable.
- Omit GPA unless it's above 3.5 or you are a recent graduate.
06
Projects
Projects
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
General Guidelines
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Avoid This
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Real Examples
Practical example showing do's and don'ts for projects
Don't
Created a basic CRUD app using Python Flask without any substantial features or improvements over existing tools.
Do
Developed an automated client intake system in Python Flask that streamlined data entry, reducing processing time by 25% and improving accuracy to 98%. Used this tool to manage over 100 clients' records efficiently.
Quick Tips
- Focus on projects that showcase your ability to solve real-world problems using the tools relevant to case management.
- Include measurable outcomes such as time savings, cost reductions, or efficiency improvements in your descriptions.
- Always provide a brief explanation of why the project is valuable and how it relates to your career goals in case management.
- Link to live demos or repositories whenever possible to allow hiring managers to see your work firsthand.
Frequently Asked Questions
Common questions about this role and how to best present it on your resume.
Emphasize intake coordination, documentation accuracy, client communication, referrals, community resources, and any internship, volunteer, or human services experience.
Use concrete examples from internships, volunteer roles, campus work, or client-facing jobs. Show the population served, tools used, and the support you helped provide.
Yes. If you have used EHR, HMIS, CRM, spreadsheets, or case note systems, include them only when you can discuss your experience confidently in an interview.
Replace broad traits like compassionate or hardworking with evidence: caseload size, intake volume, referral coordination, documentation quality, or collaboration with care teams.
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