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Your Next Interview is Just One Resume Away
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Why This Template Works
This resume format is specifically designed to appeal to Applicant Tracking Systems (ATS) by incorporating relevant keywords and a clear, concise structure that highlights the candidate's skills and experience. The inclusion of specific job titles such as 'Customer Engagement Specialist' ensures that the ATS recognizes Emily Johnson's qualifications for sales-related positions. Additionally, the professional summary succinctly outlines her experience in retail and e-commerce environments, which are crucial sectors for entry-level sales associates. By emphasizing results-driven achievements, such as increased customer engagement metrics or improved conversion rates, the resume effectively communicates the candidate's value to potential employers.
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How to Write This Resume
Expert guidelines and best practices for each section of your resume.
Contact
First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)
General Guidelines
Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.
Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Do NOT use unprofessional email addresses and avoid using GitHub links for artists - use ArtStation, Behance, or portfolio sites instead.
Real Examples
See clear examples of how to format contact details effectively.
John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old
Alicia Chen Los Angeles, CA (555) 123-4567 | [email protected] linkedin.com/in/aliciachen | artstation.com/aliciachen
Emily Johnson San Francisco, CA [email protected] +1 (555) 456-7890 github.com/emilyjohnson
Emily Johnson San Francisco, CA (555) 456-7890 | [email protected] linkedin.com/in/emily-johnson-sales | emilyjohnsonportfolio.com
Quick Tips
- Use a professional email address (firstname.lastname format)
- Ensure your voicemail is set up and professional
- Double-check your phone number and email for typos
- Make your LinkedIn URL custom (linkedin.com/in/yourname)
- Use ArtStation or Behance for artist/designer portfolios
Summary
Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].
General Guidelines
A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.
Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.
Real Examples
Compare a weak objective with a strong professional summary.
Objective: I am a hard-working individual looking for an Entry Level Sales Associate position where I can learn new things and advance my career.
Entry-level sales associate with 2+ years of retail and e-commerce support experience. Uses Salesforce notes, product knowledge, and clear follow-up to improve customer engagement and support promoted-product sales.
Quick Tips
- Quantify achievements where possible (e.g., 'Increased revenue by 20%')
- Keep it under 5 lines for readability
- Use strong action verbs to start sentences
- Tailor the summary to match the job description
Skills
Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]
General Guidelines
Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.
Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%"). Do not include outdated technologies unless specifically required.
Real Examples
Practical example showing do's and don'ts for skills
Detailed bad example for skills - ONLY the bad example, nothing else - Java: 80% - Python: Beginner level
Detailed good example for skills showing best practices - ONLY the good example, nothing else - Salesforce - HubSpot - Tableau
Quick Tips
- Include only relevant technical tools and platforms used in your current or previous roles such as CRM systems (Salesforce, HubSpot) and data analysis tools (Tableau).
- Prioritize soft skills that align with the sales industry like adaptability, problem-solving, communication, customer orientation, and resilience.
- Avoid listing every possible tool you've ever heard of; focus on what you're currently proficient in or have used recently.
- Ensure your list is up-to-date and reflects current trends in CRM management and data-driven decision-making.
Experience
Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...
General Guidelines
This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.
Avoid passive language like "Responsible for..." or "Tasked with...." Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.
Real Examples
Practical example showing do's and don'ts for experiences
Responsible for managing customer inquiries.
Processed over 500 customer inquiries daily, achieving a resolution rate of 98% within two hours.
Assisted in the development of sales strategies.
Led cross-functional teams to develop and launch targeted sales campaigns that increased customer engagement by 25%.
Quick Tips
- Start each bullet point with a strong action verb like 'Achieved', 'Developed', or 'Managed'.
- Quantify your results whenever possible. Use metrics such as percentages, dollars, and time to demonstrate impact.
- Showcase your progression in roles by highlighting how you took on more responsibilities over time.
- Include specific examples of projects or initiatives you led that had a significant business impact.
Education
Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)
General Guidelines
List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.
Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.
Real Examples
Practical example showing do's and don'ts for educations
Bachelor of Arts | University of XYZ | New York, NY September 2015 – May 2019 - Coursework: Calculus I & II, Biology I & II, Marketing Principles (not relevant to sales) - GPA: 3.7
Bachelor’s Degree in Business Administration | San Francisco State University | San Francisco, CA September 2018 – May 2023 - Relevant Coursework: Marketing Principles, Data Analysis for Business Decisions, Customer Relationship Management - Honors/Awards: Dean’s List (Fall 2021 & Spring 2022) - GPA: 3.6
Quick Tips
- Include your highest degree first and list institutions in reverse chronological order.
- Highlight relevant coursework that is directly related to the job, especially in sales and data analysis.
- If you have a strong GPA above 3.5 or are recent graduate, include it to showcase academic performance.
- Mention any honors or awards received during your studies if they align with professional goals.
Projects
Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available
General Guidelines
Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.
Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.
Real Examples
Practical example showing do's and don'ts for projects
Created a basic HTML/CSS website from scratch. The project includes a homepage, about page, and contact form.
Developed an interactive sales analytics dashboard using Tableau to visualize customer data and identify trends. This tool helped the team make informed decisions by providing real-time insights into sales performance.
Quick Tips
- Choose projects that align with your career goals and showcase skills relevant to the position, such as CRM management or data analysis.
- Describe each project concisely but thoroughly—explain what you did, why it matters, and any challenges you overcame.
- Include links to live demos or GitHub repositories if available. This gives hiring managers a chance to see your work firsthand.
- Focus on projects that demonstrate collaboration skills or cross-functional teamwork, which are valuable in sales roles.
Frequently Asked Questions
Common questions about this role and how to best present it on your resume.
Include customer service experience, sales results, POS or CRM tools, product knowledge, and examples of how you helped customers make decisions. Use specific numbers when they are accurate.
Use retail, campus, volunteer, or support roles to show communication, follow-up, problem solving, and comfort working with customers. Keep the achievements realistic and tied to the role.
Prioritize communication, active listening, product knowledge, CRM or POS familiarity, lead follow-up, teamwork, and accurate transaction handling.
Start with the customer or sales action, add the tool or method you used, and include a measured result only when you can support it.
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