data-analytics

Epic Analyst

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MAYA BENNETT

Epic Analyst

+1 (503) 555-7894

[email protected]

Portland, OR

linkedin.com/in/laura-morgan

lauramorganportfolio.com

Skills

CPOE, Scheduling, Revenue Cycle Management, MyChart Portal, JIRA, Data Analysis, Health Information Exchange (HIE), Project Management

Certifications

Certified Epic Clinician Analyst (CECA)

Obtained this certification to validate advanced proficiency in Epic Systems and demonstrate expertise in healthcare IT integration.

Project Management Professional (PMP)

Achieved PMP certification to enhance project management skills, particularly in leading large-scale Epic implementations.

Professional Summary

Epic Analyst with 5+ years of experience supporting clinical workflows, EHR optimization, and cross-functional implementation projects. Skilled at gathering requirements from providers, translating them into Epic build updates, validating changes with end users, and documenting support processes that reduce avoidable tickets. Comfortable partnering with revenue cycle, ambulatory, and patient access teams to improve adoption without disrupting care delivery.

Work Experience

Senior Epic Analyst

06/2023

Healthcare Systems Inc.

Portland, OR

Led MyChart workflow updates across ambulatory clinics, coordinating testing, training, and go-live support for schedulers, nurses, and providers.

Improved revenue cycle workqueues and claim follow-up steps in Epic, reducing avoidable rework and clarifying ownership across billing teams.

Built recurring reporting packets for 25+ clinical and operational departments, standardizing data definitions and review cadence.

Created role-based training materials for 50+ staff members, helping new users complete common Epic tasks with fewer support escalations.

Epic Analyst II

01/2022 - 06/2023

Clinic Solutions LLC

Portland, OR

Reduced registration and documentation errors by configuring validation rules, updating tip sheets, and coaching front-desk users through workflow changes.

Supported data migration planning for three service lines, mapping legacy fields, validating sample records, and tracking issues through resolution.

Epic Analyst I

01/2020 - 12/2021

Healthcare Innovations Corp.

Portland, OR

Collaborated with 5 departments to streamline patient scheduling, increasing appointment adherence by 20%.

Developed user guides and training materials for 15 new users, enhancing their productivity by 40% within the first month.

Education

Master of Science in Healthcare Informatics

09/2016 - 05/2018

Oregon Health & Science University

Portland, OR

Projects

Healthcare App Prototype

Designed a MyChart communication prototype that outlined patient message routing, appointment reminders, and escalation paths for clinical review.

Workflow Automation Scripting

Documented repeatable Epic workflow automations for a nonprofit healthcare team, reducing manual checklist work and improving handoff consistency.

Why This Template Works

This resume format works exceptionally well for ATS (Applicant Tracking Systems) because it includes a professional summary that highlights Laura Morgan's experience in healthcare IT and her role as an Epic Analyst. The use of relevant keywords such as 'Epic MyChart', 'clinical integration', and 'workflow optimization' enhances the visibility of the document in search results, making it more likely to be noticed by hiring managers looking for candidates with specific skill sets. Additionally, including a professional title like 'Epic Integration Specialist' emphasizes her expertise and makes her stand out among other applicants.

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How to Write This Resume

How to Write This Resume

Expert guidelines and best practices for each section of your resume.

01

Contact

Contact

First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)

General Guidelines

Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.

Avoid This

Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Don't use unprofessional email addresses.

Real Examples

See clear examples of how to format contact details effectively.

Don't

John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old

Do

John Doe New York, NY (555) 123-4567 | [email protected] linkedin.com/in/johndoe | johndoe.com

Quick Tips

  • Use a professional email address (firstname.lastname format)
  • Ensure your voicemail is set up and professional
  • Double-check your phone number and email for typos
  • Make your LinkedIn URL custom (linkedin.com/in/yourname)

02

Summary

Summary

Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].

General Guidelines

A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.

Avoid This

Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.

Real Examples

Compare a weak objective with a strong professional summary.

Don't

Objective: I am a hard-working individual looking for a Epic Analyst position where I can learn new things and advance my career.

Do

Senior Epic Analyst with 6+ years of experience in healthcare IT integration. Reduced data entry errors by 40% through workflow optimization, saving the hospital $50K annually. Skilled in project management tools like JIRA and Asana, and dedicated to enhancing patient care through efficient clinical workflows.

Quick Tips

  • Quantify achievements where possible (e.g., 'Increased revenue by 20%')
  • Keep it under 5 lines for readability
  • Use strong action verbs to start sentences
  • Tailor the summary to match the job description

03

Skills

Skills

Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]

General Guidelines

Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.

Avoid This

Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%"). Do not include outdated technologies unless specifically required.

Real Examples

Practical example showing do's and don'ts for skills

Don't

Languages: Java, C++, Python Frameworks: React, Angular Tools: JIRA, Git Soft Skills: Leadership, Communication, Time Management

Do

Technical Skills: - Languages: Java, Python - Frameworks: React - Tools: JIRA, Git Soft Skills: - Strong communication and collaboration abilities to bridge technical and clinical gaps.

Quick Tips

  • Tailor your skills section to the job description. Use keywords from the job listing to match employer requirements.
  • Highlight relevant Epic Systems modules that align with the position, such as CPOE or MyChart Portal.
  • Include soft skills that complement technical abilities but demonstrate how they contribute to project success.
  • Avoid generic soft skill descriptions like 'team player' in favor of specific examples and achievements.

04

Experience

Experience

Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...

General Guidelines

This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.

Avoid This

Avoid passive language like 'Responsible for...' or 'Tasked with...'. Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.

Real Examples

Practical example showing do's and don'ts for experiences

Don't

Oversaw the implementation of Epic’s CPOE module, which improved user experience across various departments.

Do

Led the successful implementation of Epic’s CPOE module, achieving a 35% reduction in medication errors and a 20% increase in provider satisfaction.

Quick Tips

  • Start each bullet point with an active verb that reflects your role and contribution.
  • Highlight achievements that have significant business or operational impact.
  • Quantify results whenever possible to provide concrete evidence of success.
  • Emphasize technical skills like project management tools and Epic system modules.

05

Education

Education

Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)

General Guidelines

List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.

Avoid This

Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.

Real Examples

Practical example showing do's and don'ts for educations

Don't

Bachelor of Science | University of Portland | Portland, OR September 2013 – May 2017 - Courses: Biology, Chemistry, English Composition, Calculus

Do

Master of Science in Healthcare Informatics | Oregon Health & Science University | Portland, OR September 2016 – May 2018 - Relevant Coursework: Advanced Data Analytics for Health Systems, Clinical Workflow Design and Optimization

Quick Tips

  • List your highest degree first to emphasize educational achievements.
  • Keep the education section brief if you have significant work experience.
  • Highlight relevant coursework that directly relates to healthcare IT or Epic systems.
  • Include honors/awards only if they are prestigious or highly relevant to your career.

06

Projects

Projects

Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available

General Guidelines

Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.

Avoid This

Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.

Real Examples

Practical example showing do's and don'ts for projects

Don't

Created a simple HTML page that displays 'Hello World'. It was built using basic HTML5 and CSS.

Do

Developed an Epic MyChart portal integration that allowed patients to view their medical records online. Utilized JIRA for project management and tracked user engagement metrics, resulting in a 30% increase in patient interaction within six months.

Quick Tips

  • Focus on projects that align with your career goals and showcase relevant skills such as workflow optimization, system integration, or data analysis.
  • Clearly describe the problem you solved and how it impacted the organization or end-users. Use metrics to quantify success where possible.
  • Provide detailed explanations of the tools and technologies used in each project to highlight your technical proficiency.
  • Include links to live demos or portfolio pages if available to give employers a tangible example of your work.

Frequently Asked Questions

Common questions about this role and how to best present it on your resume.

Focus on Epic module experience, workflow analysis, requirements gathering, testing, go-live support, training, and measurable improvements to clinical or revenue cycle operations.

Connect each bullet to a specific workflow, team, tool, and outcome. Replace vague support duties with examples of build changes, testing, documentation, adoption, or issue resolution.

List active Epic certifications, proficiencies, or module training that you can verify. Keep certification details accurate and place the most relevant modules near the top.

Show increasing ownership over implementations, stakeholder communication, issue triage, testing strategy, reporting, and post-go-live optimization.

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