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Senior Technical Writer

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JORDAN NGUYEN

Senior User Experience Documentation Specialist

+1 (503) 246-8975

[email protected]

San Francisco, CA

linkedin.com/in/jordan-nguyen

jordannguyenportfolio.com

Skills

DITA XML, Confluence, Markdown, API Documentation, MadCap Flare, Camtasia Studio, Adobe Acrobat, GitHub

Certifications

ISO 9001:2015 Quality Management Systems

Certification in the ISO 9001 standard, focusing on quality management systems and best practices for document control and process improvement.

User Experience Design Principles

Certification in user experience design principles, with a focus on creating intuitive and accessible documentation for diverse audiences.

Professional Summary

Senior Technical Writer with over 5 years of experience in crafting user-centric documentation for complex software systems. Successfully streamlined the technical writing process, reducing user confusion and support calls by 30% through clear, concise guides and tutorials. Proficient in DITA XML, Confluence, and Markdown for creating scalable and maintainable documentation.

Work Experience

Senior Technical Writer

01/2022

Tech Company Inc

San Francisco, CA

Created comprehensive user manuals and guides for a new AI platform

Developed video tutorials and walkthroughs, enhancing user onboarding success

Edited and optimized API documentation

Collaborated with UX designers to streamline user interface design, improving usability

Technical Writer

06/2020 - 12/2021

Previous Company

San Francisco, CA

Generated help documentation and FAQs, reducing user support queries by 35%

Developed product release notes and change logs, ensuring transparency and reducing customer complaints by 10%

Technical Writer

09/2018 - 05/2020

Old Company Inc

San Francisco, CA

Wrote technical specifications for software applications, reducing development time by 20%

Edited and reviewed technical documents, enhancing clarity and reducing errors by 5%

Education

Bachelor of Science in Technical Communication

09/2013 - 05/2017

San Francisco State University

San Francisco, CA

Projects

AI Ethics Guidebook

Developed an independent project to create a comprehensive guide on ethical considerations in AI development and deployment, covering topics such as bias mitigation and data privacy. This resource was intended for both developers and non-technical stakeholders.

Documentation Workshop Series

Organized and led a series of online workshops focused on best practices in technical documentation, aimed at freelancers and independent developers. Covered topics ranging from user experience design to API documentation.

Why This Template Works

This resume format is specifically designed for Senior Technical Writers to effectively highlight their skills and experience with complex software documentation. The structure ensures that Applicant Tracking Systems (ATS) can easily parse the information needed to match candidates with job requirements, such as keywords related to technical writing and content creation. Additionally, by including a summary at the top that focuses on achievements and relevant experience, this format ensures that hiring managers quickly see why you are an ideal candidate for the position.

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How to Write This Resume

How to Write This Resume

Expert guidelines and best practices for each section of your resume.

01

Contact

Contact

First Name Last Name City, State, Zip Code Phone Number | Email Address LinkedIn Profile URL | Portfolio URL (Optional)

General Guidelines

Your contact information is the first section recruiters see. Keep it concise and professional. Ensure your email address is appropriate (e.g., [email protected]). Include your LinkedIn profile for a comprehensive view of your professional journey. A portfolio or personal website is recommended for creative, technical, or design roles.

Avoid This

Do not include your full physical address (street number/name) for privacy reasons. Avoid including personal details like marital status, age, photo, or social security number unless specifically required in your country. Do NOT use unprofessional email addresses. For artists and designers, do NOT include GitHub links; instead, use ArtStation, Behance, or similar portfolio sites.

Real Examples

See clear examples of how to format contact details effectively.

Don't

John Doe 1234 Random St, Apt 56 New York, NY 10001 [email protected] github.com/aliciacode Single, 28 years old

Do

Alicia Chen Los Angeles, CA (555) 123-4567 | [email protected] linkedin.com/in/aliciachen | artstation.com/aliciachen

Quick Tips

  • Use a professional email address (firstname.lastname format)
  • Ensure your voicemail is set up and professional
  • Double-check your phone number and email for typos
  • Make your LinkedIn URL custom (linkedin.com/in/yourname)
  • For artists/designers, use ArtStation or Behance instead of GitHub

02

Summary

Summary

Professional Title Result-oriented [Role Name] with [Number] years of experience in [Key Skills/Industries]. Proven track record of [Major Achievement]. Skilled in [Key Technologies/Skills]. Committed to delivering [Specific Value] for [Target Industry/Company type].

General Guidelines

A professional summary is your elevator pitch. It should be 3-5 sentences long, summarizing your experience, key skills, and major achievements. Tailor it to the job description by using relevant keywords. Focus on what makes you unique and the value you bring to potential employers.

Avoid This

Avoid generic objectives like 'Looking for a challenging role to grow my skills.' Recruiters want to know what value you bring to them, not what you want from them. Don't use first-person pronouns (I, me, my). Keep it concise and impactful.

Real Examples

Compare a weak objective with a strong professional summary.

Don't

Objective: I am a hard-working individual looking for a Senior Technical Writer position where I can learn new things and advance my career.

Do

Senior Technical Writer with over 6 years of experience in crafting user-centric documentation for complex software systems. Successfully streamlined the technical writing process, reducing user confusion and support calls by 30% through clear, concise guides and tutorials. Proficient in DITA XML, Confluence, and Markdown for creating scalable and maintainable documentation.

Quick Tips

  • Quantify achievements where possible (e.g., 'Increased revenue by 20%')
  • Keep it under 5 lines for readability
  • Use strong action verbs to start sentences
  • Tailor the summary to match the job description

03

Skills

Skills

Technical Skills - Languages: [List] - Frameworks: [List] - Tools: [List] Soft Skills - [Skill 1], [Skill 2], [Skill 3]

General Guidelines

Group your skills logically (e.g., Languages, Frameworks, Tools). Focus on hard skills relevant to the job. List skills in order of proficiency or relevance. Soft skills are better demonstrated through bullet points in your experience section rather than a bare list.

Avoid This

Do not list skills you are not comfortable using in an interview. Avoid using progress bars or percentages to rate your skills (e.g., "Java: 80%"). Do not include outdated technologies unless specifically required.

Real Examples

Don't

DITA XML, Confluence; Soft Skills: Communication, Teamwork, Adaptability

Do

Technical Skills - Languages: DITA XML - Tools: Confluence, MadCap Flare - Software: GitHub Soft Skills - Effective communication - Strong teamwork and collaboration skills - Flexibility in adapting to new technologies

Quick Tips

  • List your technical writing tools separately for clarity.
  • Prioritize soft skills in the experience section over listing them.
  • Avoid mentioning irrelevant or outdated software unless it's crucial for a specific role.
  • Ensure all listed skills are directly relevant to a Senior Technical Writer position.

04

Experience

Experience

Job Title | Company Name | Location Month Year – Month Year - Action Verb + Context + Result (Quantified) - Led [Project] resulting in [Outcome]... - Collaborated with [Team] to implement [Feature]...

General Guidelines

This is the core of your resume. Use reverse-chronological order (most recent first). Start each bullet with a strong action verb. Focus on achievements and impact, not just duties. Use numbers to quantify your impact (dollars, percentages, time saved, users affected). Show progression and increasing responsibility.

Avoid This

Avoid passive language like "Responsible for..." or "Tasked with...." Don't list every single daily task; focus on significant contributions and measurable outcomes. Avoid jargon that recruiters outside your field won't understand.

Real Examples

Practical example showing do's and don'ts for experiences

Don't

Responsible for developing API documentation, which improved developer satisfaction.

Do

Developed comprehensive API documentation that enhanced developer satisfaction by 45%.

Don't

Worked on user manuals and guides for the company's AI platform.

Do

Created detailed user manuals and guides for a new AI platform, reducing support calls by 25%.

Quick Tips

  • Use strong action verbs like 'Developed', 'Led', or 'Collaborated' to start each bullet point.
  • Quantify your achievements with numbers or percentages where possible; this demonstrates tangible impact.
  • Show progression by highlighting increasing responsibilities and the scale of projects handled over time.
  • Avoid vague statements that do not convey specific accomplishments.

05

Education

Education

Degree Name | University Name | Location Month Year – Month Year - Relevant Coursework: [Course 1], [Course 2] - Honors/Awards: [Award Name] - GPA: X.X (if above 3.5)

General Guidelines

List your highest degree first. If you have significant work experience, keep the education section brief. Include your GPA only if it is above 3.5 or if you are a recent graduate. Highlight relevant coursework, academic projects, honors, or leadership roles.

Avoid This

Do not include high school details if you have a college degree. Avoid listing every single course you took; select only the most relevant ones. Don't include graduation dates from decades ago if age discrimination is a concern in your field.

Real Examples

Practical example showing do's and don'ts for educations

Don't

Bachelor of Arts | XYZ University | Anywhere September 2013 – May 2017 - Courses: Introduction to Literature, Calculus I, Modern Physics, Ancient Greek Philosophy, Economics of Development - GPA: 3.6

Do

Bachelor of Science in Technical Communication | San Francisco State University | San Francisco, CA September 2013 – May 2017 - Relevant Coursework: Information Design, User Experience Design, Software Documentation - Honors/Awards: Dean’s List for Academic Excellence (Fall 2015) - GPA: 3.8

Quick Tips

  • List your degree and institution clearly with the location of the university.
  • Include only relevant coursework that aligns with your current role or industry.
  • Highlight any academic honors or awards related to technical writing or documentation.
  • Omit high school education if you have a college degree and focus on more recent, relevant educational achievements.

06

Projects

Projects

Project Name | Tools/Technologies Used - Briefly describe what you created and its purpose - Highlight specific challenges you solved - Link to portfolio or demo if available

General Guidelines

Projects are excellent for demonstrating practical skills, especially if you lack work experience or are changing careers. Include a link to your portfolio or demo if possible. Focus on projects that show problem-solving skills and relevant tools for the target role.

Avoid This

Don't include trivial tutorials unless you significantly expanded on them. Avoid projects that are outdated, incomplete, or irrelevant to the role you're applying for. Don't just list technologies—explain what you created and why it matters.

Real Examples

Practical example showing do's and don'ts for projects

Don't

Created a basic API documentation site using Markdown and GitHub Pages, but failed to explain its purpose or impact.

Do

Developed an advanced API documentation site using Confluence and DITA XML, significantly reducing developer query times by 30%. Implemented real-time feedback integration for continuous improvement.

Quick Tips

  • Choose projects that highlight your ability to handle complex tasks relevant to the role of a Senior Technical Writer.
  • Detail how you used specific tools and technologies in your projects, demonstrating proficiency with industry-standard platforms.
  • Include measurable outcomes from your projects, such as decreased support calls or increased user satisfaction.
  • Ensure each project description provides context on why it was important and what unique challenges were addressed.

Frequently Asked Questions

Common questions about this role and how to best present it on your resume.

Essential skills include strong technical writing, documentation management, user experience design, and proficiency in tools like DITA.

Highlight continuous learning during the gap, such as certifications or freelance work, to show professional growth.

A bachelor's degree in technical communication or related field and experience with API documentation and SDKs are crucial.

Showcase leadership roles, like leading documentation projects or mentoring junior writers, to illustrate career advancement.

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